Who operates this website

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401, on behalf of Ken Bond. For the purposes of website enquiries and related website administration, the operator may process personal information submitted through the site.

Ken Bond manufactures and supplies custom badges, key tags, plaques, signage, stickers and engraving products for organisations in Durban, KwaZulu-Natal and across South Africa. Where you submit information through this website, that information is used for legitimate business purposes connected to your enquiry or request.

What information may be collected

When you use the website, complete a contact form or request product information, certain personal information may be collected. This is generally limited to information needed to identify your enquiry, respond to you, and prepare for possible supply of goods or services.

Name and surname
Organisation name
Contact details such as email address and telephone number
Town, province or delivery area
Details of your enquiry, artwork, wording, quantities and product requirements
Technical website data such as browser type, device information, IP address and general usage logs

Special personal information is not intentionally requested through this website. Please do not submit unnecessary sensitive information when using the contact form.

How personal information is used

Personal information is processed only where there is a lawful reason to do so under POPIA. In most cases, this will be to respond to your enquiry, provide product information, prepare a quotation on request, arrange production planning, or maintain communication about an order or service issue.

To reply to enquiries sent through the website
To confirm product specifications, engraving text, badge layouts or signage requirements
To administer orders, delivery arrangements and after-sales matters
To improve website performance, security and record keeping
To comply with legal and regulatory obligations where applicable

Your information will not be sold to third parties. It will not be used for unrelated marketing without an appropriate lawful basis or your consent where consent is required.

Sharing and storage of information

Personal information may be shared only where reasonably necessary for the operation of the website or the handling of your enquiry. This may include website hosting providers, technical support providers, and service providers involved in communication, data storage or security monitoring. Information may also be shared where required by law, court order or lawful request from a public authority.

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No online system can guarantee absolute security, but suitable steps are taken to reduce risk and to keep submitted information under proper control.

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required by law, accounting rules or dispute resolution needs.

Cookies and website data

This website may use cookies or similar technologies to support normal website functions, measure traffic and improve usability. Cookies usually do not identify you directly, but they may be linked to technical data about your visit.

Essential cookies that help the site function properly
Analytics data used to understand page visits and general site use
Security and diagnostic logs used to detect misuse or faults

You can usually control cookies through your browser settings. Disabling certain cookies may affect how some website functions work.

Your rights under POPIA

Subject to POPIA and other applicable law, you may have the right to ask what personal information is held about you, request correction of inaccurate information, object to certain processing, or ask for deletion where there is no lawful reason to keep the information. You may also withdraw consent where processing is based on consent, although this will not affect processing already carried out lawfully before withdrawal.

If you believe your information has been handled improperly, you may raise the matter through the contact page so that it can be investigated. You also have the right, where applicable, to lodge a complaint with the Information Regulator in South Africa.

Updates to this policy

This privacy policy may be updated from time to time to reflect changes in legal requirements, website functions or business processes. The current version published on this page applies to the use of this website from the date it is posted.

If you submit an enquiry after an updated version is published, your information will be handled in accordance with the updated policy. You should review this page from time to time if you want to stay informed about how personal information is managed.

Privacy policy